The Voyager Spa Limited Replacement Warranty

DM Industries Ltd warrants the Voyager Spa to be free of defects in material and workmanship from the periods indicated below from the date of purchase.

Wall Sections............................ 3 Years Warranty
Seats....................................... 3 Years Warranty
Vinyl Liner................................ 3 Years Warranty
Therapy Module........................ 1 Year Warranty
Cover...................................... 1 Year Warranty

Extent of Warranty:

This warranty extends only to the original purchaser of the Voyager and terminates upon transfer of ownership. The warranty does not extend to commercial, institutional or rental use or installation. The warranty applies only to Voyagers installed within the United States. This warranty is an "Over-the-Counter" replacement warranty. All freight charges are the responsibility of the purchaser. All warranted repairs will be performed at no charge during the warranty periods. Components requiring servicing under this warranty will be repaired or replaced at DM Industries Ltd's sole discretion. Repair work done by DM Industries Ltd or its Authorized Service Centers is guaranteed for 90 days or for the remainder of the warranty period, which ever is longer.

Warranty Process:

All warranty inquiries should be addressed to DM Industries Ltd's Service Center at toll free number (M-F, 8:30am to 5:00pm EST) or by Email at Voyager@dmindustries.com, Attn: Voyager Service Center or in writing to 2320 NW 147 St., Miami FL 33054. An RGA (Return Good Authorization) number will be issued and components requiring services shall be returned to DM Industries Ltd. or its Authorized Service Center, freight prepaid.

Exclusions:

This warranty is void if DM Industries Ltd determines that the spa has been subjected to any alterations or repairs by anyone other than an authorized service center, or that the spa has been subjected to misuses, negligence, improper installations or operations other than in accordance with the instructions in the owner's manual, including but not limited to damage to components caused by improper pH balance or other improper water chemistry maintenance, or by failure to maintain and clean the filtration systems, damage to the components or the vinyl liner caused by operating the spa without water or at the improper water level, filling or operating the spa with water at temperature below 40deg F or above 106deg F, using an extension cord, or allowing undissolved or concentrated chemicals to lie on the vinyl surface, or leaving the spa empty in direct sunlight.

Disclaimer:

Except as expressly provided, there shall be no other warranty or obligation, expressed or implied, oral or statutory. No retailer or other person has the authority to make any warranties or representations covering DM Industries Ltd or its products. DM industries Ltd. and its representation shall not be liable for any injury, loss, cost or other damage, including but not limited to, loss of use, incoveniece, cost of removal of a permanent installation, or any other incidental or consequential costs, expenses, or damages. Under no circumstances shall DM Industries Ltd. or any of its representatives be held liable for injury to any persons or damage to  property, however arising. Some states do not allow exclusions or limitations of incidental or consequential damages, so the aforementioned limitations or exclusions may not apply to you. This warranty gives us specific legal rights, and you may also have other rights that vary from state to state. All specifications are subject to change without notice.

 

DM Industries Ltd.'s Service Center
Toll Free Nuber: (877) 240-9457 or (305) 908-8187
Email Address: voyager@dmindustries.com , Attn: Voyager Service Center